CAPTain Online is a continuously improved test system, which – by meeting the highest professional standards – efficiently supports the work of corporate HR professionals, adds value to the efforts of training consultants and helps employees in better understanding and developing their competencies.
CAPTAIN ONLINE measures the individual’s behavioural attitudes and interests as they affect his performance at work along 38 parameters. Moreover, the test takes into consideration the appropriate circumstances and different needs of the given positions. As a criterea-oriented test system, the test compares the results of the individuals to a pre-defined criteria system, the so-called Optimal Job Profile and indicates the level of similarity with a so-called Profile Coefficient number. In addition to the self-evaluation analysis, CAPTain Online also contains the additional optional function “CAPTain Online Subjective“. It shows how the test persons perceive their abilities and behaviour, which – in comparison to the objective part of the test – provides information to the self-awareness of the person.
By the end of the program stakeholders will be given a general summary & action plan (HR, line-manager) and individual report & feed-back (participants).
Areas of Application:
- Recruitment & selection
- Training & Development
- Talent Managerment
- Succession Planning
- Job Analyzis
"We have started to cooperate with Develor back in 2005. We appreciate their personal approach, willingness and flexibility in organisation of trainings, professionalism and high commitment of trainers, who prepare their trainings based on needs of our company and employees and incorporate practical experience in the contents of trainings.
The implemented trainings included for example the Sales skills of the sales team and customer service, Presentation skills, Time Management and from 2009 Leadership skills trainings together with the Insights personality typology.
Since 2005 Develor has also been developing managerial skills of our shop managers and helping us successfully implement our internal system of trainings of shop assistants in the sales skills (Train The Trainer).
It is a pleasure for us to cooperate with Develor in development of our employees and we are looking forward to their future trainings."
„Zentiva a.s. cooperates with Develor since middle 2005 winning in a regular tender. The cooperation is focused on managerial courses (leadership) and basic competences (communication, goal orientation) of sales representatives and product managers. The courses were realized by Develor according to Zentiva’s assignment which came out of its educational program. Quality of the course content same as professional level of delivering were always evaluated positively by participants especially because of interactive methods and practical application.
Trainers were flexible in using languages realizing courses in foreign subjects of Zentiva a.s. because the courses were delivered not only in Czech and Slovakia but also in Baltic countries and Romania. Besides professional knowledge we appreciate also very helpful approach of Develor’s management and individual trainers.“
"There were two joint projects between Bank DSK and Develor Bulgaria for training of the employees of the branch network of Bank DSK. The two projects included Managerial skills trainings.With his enormous experiences, Todor Todorov had priceless contribution in the trainings as he constantly applied practical examples and case studies that were relevant and close to participants’ work...
In the project’s scope were included 'Bank Operation' Specialists – the people who directly service the bank’s clients.
Training subjects were: 1) -'Sales process attitude' 2) 'Active Selling'
The trainers contributed greatly in the successful delivery of the trainings with their professional attitude towards the participants and very good preparation aiming at Bank DSK product and process knowledge. They applied practical examples and case studies which were close to the daily work of participants..."
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."
"At the beginning of 2011 the already running leadership developmental program has come to a new station. By top managerial expectation and HR plans, the continuation of the training program could only be carried on if it was based on a thorough and professional diagnostics. It was the middle management of the company that was at the focal point of this diagnostics and training program: Assistant Manager, Manager and Senior Managers, in total 53 people. According to the diagnostic results and of the individual consultations, we have experienced professional implementation in both quality and quantity from the consultants of Develor. Our special needs and requests were incorporated into the processes, and it is safe to state that we received meaningful, useful and tangible information. The consultants from Develor have been customer oriented, flexible, and have maximally taken into account our requirements and expectation throughout developing the questionnaires, in the delivery phase and in the evaluation as well."
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice.
The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."