From concept to reality – Develor Hotel Solutions
Develor, as preferred training and consulting partner of many international and local chains and independent hotels, provides wide range of customized services to the hotel industry. When visiting our partners’ properties in most cases the service mindset has been appropriate; this is expected but less appreciated by the guests. If you want to stand out from the crowd you need the extra mile. We can state that the proactive sales attitude requires development.
If you want to change people’s behavior start with their attitude and finish with those systems that maintain the new way of operation. New knowledge and skills are fundamental but never enough. Develor provides professional services in four fields generating tangible business results.
Most of the projects starts with an extensive diagnostics of attitude, skills and internal systems and standards. If needed the next step is the processing: the design or improvement of the crucial systems in place in order to create the most supportive environment for the best services. The fully tailored training courses will be built on the results of the diagnostic phase, identifying the critical behaviors of the certain group of people and the development areas. Studies and researches underpin our solid experience: the implementation support (known also as follow-up activities) are the most important step of any development process. If we want to achieve sustainable change in mind-set and behavior we should put special emphasis on the enforcement activities after the training.
“ Safety is of high importance to our managers, but it is worth nothing if the necessary contact and attention to - ward each other is missing. This is why I liked how the trainers of DEVELOR pointed out the role of different factors in the occurrence of a tragic event, and how it could have been avoided through be - ing in contact with the players and through maintaining steady attention. The real-life exercise was great too. (…) The training was very useful and I certainly recommend it to others as well! ”
“Our Intercultural training course was developed by the experts of Develor as our cooperation partner within the frame of our development program in English language. By the development of this training, an idea we had envisioned for long came true. Professionalism, credibility and effectiveness. These qualities feature the work of Develor.
Professionalism - because they provided an up-to-date, high level and customized knowledge transfer with fully responding to our specific needs.
Credibility – because they formed the attitude and approach of the participants involving them in an interactive way based on real life examples and personal trainer’s experiences.Effectiveness – because our colleagues beyond being highly happy and contented with the training course, they got enriched by tools and methods that when applying them they could achieve measurable results in their work. Therefore, we believe to have further opportunities for future cooperation with the dynamic, cheerful and devoted team of Develor.”
„Develor Bulgaria has worked with us during the year 2008 on a project which included programs from Managerial skills, Train the Trainer, Sales skills and 360o feedback. Main accent in the Managerial skills program was goal setting and employees’ performance appraisal system. In their work they managed to adapt theoretical models to everyday work life of participants by using real examples and exercises.
Their practice as Managers was also very useful as they managed to give convincing and answers to participants’ questions.”
"We have been collaborating with Develor on the continuing education of employees within the Business Unit Oncology since 2008. We started with an Insights project for managers, followed by all employees in the office and finally the whole sales team (2009). Our mutual collaboration continued with members of the sales team in 2010 in “Negotiating with difficult clients” followed by the screening of communication channels, habits and inter-team cooperation called “Team Sociomapping” in 2011 (all were included who come into mutual contact, including the office staff). Throughout the time of our collaboration Develor has been a very responsive company both in the organisation and implementing of training. Our team is very diverse, including people of various ages, experience, education, personality and having behind them a range of different types of training in their professional careers. The Develor trainers were and are able to adapt to this diversely composed team and can capture, integrate and maintain their interest. The last-mentioned project, Team Sociomapping, showed us another viewpoint of the situation in individual teams, inter-team cooperation and the level of communication between people positioned outside the firmly created teams. We were very satisfied with the training and it captivated us so much that next year we would like to undertake this training once more so that we are able to assess the progress of individual teams and at the same time the Business Unit Oncology as a whole one year on."
„On 19.11.2010 we organized a teambuilding event for the Control Management and Network services planning Department employees. The service was provided by Develor Bulgaria…
We have chosen Develor as we were looking for more than games and emotions. The main task of the trainers was to make the program not only pleasant and fun but also to provoke specific behaviours and create conditions for serious discussions.
As a result, there was a spontaneous and very beneficial discussion amongst participants after they have seen themselves in role-play environment, which was analogical to their everyday work life....The program achieved complete accordance with the set goals and was highly praised by the participants.”
"We selected Develor as our supplier to develop retail sales standards, training and mystery shopping for our stores. I appreciate that Develor really took time to listen to our needs and developed tailor-made programs for our company. Also, all trainers were proffesionals with substantial experience in sales.
What I value most on our co-operation with Develor is that after the project had finished, Develor helped us to develop in-house trainers through the series of TTTs and handed over to us custom made training materials. Thanks to this, we are currenlty able to satisfy 90% of our training needs ourselves.
... Well, let the results speak – after 2-year long co-operation with Develor our company scored number 1 position in customer care and sales skills in an independent study of sports goods retailers in the Czech Republic when we beated many internationally recognised brands."