There are situations daily where we need to reconcile our interests and point of view with each other. Those who negotiate by instinct characteristically focus only on their own interests and goals, and as a result they misunderstand each other. The training provides skills that enable participants to direct effective negotiations while preserving the quality of the relationship at the same time.
THE BASES OF THE EFFECTIVE NEGOTIATION are to handle the respective factors separately, be aware of their weight in relation to each other, the available space for movement and to be able to switch between dimensions. Visible results can be reached if we are able to define this list prior to the negotiation in regards to the respective partner. To this end, conscious preparation for each negotiation is essential along with carrying out the prepared strategy to the end.
THE ABOVE MENTIONED OBJECTIVES define the structure of the training. There will be short theoretical parts followed by role plays to create the negotiation skills foundation for the participants. In the beginning the exercises use general negotiation situations, and from the second part there will be custom made situations to tackle. We will also provide practical tools for preparation and for analyzing the results.
By the end of the program participants will be able to consciously prepare for negotiations and by keeping the negotiating partner satisfied, reach their own objectives.
Potential follow-up courses
- Negotiations Skills – Advanced
- Price Negotiations
- Strategic Account Management
"On the basis of our now two-year long relationship with Develor, I would describe the company using the following two attributes: professionalism and partnership. Professionalism: well-prepared and credible trainers offering excellent support in arranging various events. Partnership: Joint cooperation in specifying the necessary steps to be taken."
"In 2008 in cooperation with Develor, we have designed and carried out a training program targeting the managers of our buying department. The program was aiming at development of the interpersonal effectiveness and negotiation skills of the managers. The concept of the Insights development system enabled us to focus effectively on our pragmatic training activities supporting and developing skills and abilities of the participants while respecting and reacting on their personal characteristics. Professional pro-client orientation and qualified trainer having the expertise from FMCG sector were the next attributes that lead to our satisfaction and success of the training program. Thank you and we are looking forward to our coming cooperation."
"Develor offered us their services at the beginning of 2007. Based on the needs assessment they carried out; they 'tailormade a training program' for us. Their competitive advantage is their professionalism and personal maturity of their trainer, who could draw the attention of people thanks to real life examples. This is due to his several years’ experience in the FMCG environment. This was also his asset in answering all the specific questions and situations that our salespeople meet in their everyday work. Employees praised the trainings and positively evaluated the quality of the training as well as the facilitation of the trainer who was able to identify himself with their role. Personal typology training was interesting and impactful and it helped in improvement of communication on different levels in our company. ...
We are happy to use the services provided by Develor while reacting on our training needs in future."
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice.
The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."
“ We have started co-operation with company Develor on our company wide project Safety Culture Change. DEVELOR was the most knowledgeable source on the market, that we have found. DEVELOR served as external consultant to our changes. We had also internal consultants as well as we hired well selected managers. Overall the project turned out in a great success. Therefore, I am personally recommending DEVELOR for consulting projects in Safety area. “
“We have chosenDevelor in order to secure development of our training specialists, lecturers and development managers, whom we wanted to develop their skills like identification of training needs, preparation of development activities, and assessment of development impacts and implementation of assessment results in practice. Our primary aim was to secure the best possible efficiency of human resources training and thus support the strategy of our organization. We have expected that after attending the training our colleagues will be able to play the role of consultants better and that they will cooperate with our internal clients effectively. …
One part of the program was implementation of internal projects within the VÚB group for various target groups, during which our training specialists had an opportunity to consult their methods with the trainer. The training conducted in this manner secured a more consistent impact of the development than would have been secured by the mere training. The trainer focused not only on mediating new pieces of knowledge and competences but also on transferring these new skills into practice. We perceive cooperation with Develor as highly professional and recommend it for acquisition of systematic and permanent impact on development of employees and managers.”