Those who often negotiate know that despite of thorough planning they can easily loose their leading position and get stuck in unfavorable conditions. On top of it, these situations usually result in high stress, conflicts and unfavorable deals. Our training program is prepared for advanced negotiators and presents those techniques and methods with the help of which they will be able to avoid traps, and fend off tricks used by experienced negotiators.
PROBABLY EVERYONE KNOWS the typical movement of Lieutenant Columbo, when after having said “Goodbye” he would turn around and humbly ask one more question. That is the point when the relieved suspects would make a mistake, because by then they would have relaxed their conscious concentration. This is just one of the usual negotiation tricks that professionals use regularly and effectively. In order to have positive outcomes in our negotiations we need to know negotiating strategies and be able to adapt quickly, avoid ing traps and counteract tactics.
THESE TOPICS are processed at our training in a highly practical manner. Each participant will experience how the conscious use of techniques can enhance the efficiency of their negotiation in practical situations and will deliver tangible results.
By the end of the program participants will be able to negotiate and consciously carry out their prepared strategy with well prepared professionals, avoid typical traps and reach their set targets.
Negotiation Skills – Basic Develor course
Potential follow-up courses
- Price Negotiations
- Strategic Account Management
"Develor has prepared for our retail people a complex development program. This program included Insights typology, customer orientation, sales skills and trainings for managers. We appreciate mainly the professional approach of the trainers who can attract the audience very naturally. Each training was prepared according to needs assessment of the group and according to the feedback from the previous trainings. The theory and practice in the training was well balanced, it wasn’t trainer’s monologue but very riveting and interactive dialogue with the participants. Basic knowledge and skills were practiced in case studies. Preparation, realization and also evaluation of each training was on high level. We are satisfied with communication and flexibility of cooperation with Develor."
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."
“…With the present reference I would like to express our satisfaction with our cooperation with Develor Bulgaria. Our contacts with the company began in 2010 when Merck Bulgaria hired consulting company, Develor for conducting different training programs for employees’ development in sales, communication and relationships with clients. Training programs were continued during 2011… As a result of the program my team substantially changed their work approach and way of communication with their colleagues from other departments. They started achieving their goals more easily and finding the shortest way to clarify work cases. The training contributed also for the significant change in the team itself – communication is clear and concrete, team spirit is visible and there is initiative for taking responsibilities…”
“We have chosenDevelor in order to secure development of our training specialists, lecturers and development managers, whom we wanted to develop their skills like identification of training needs, preparation of development activities, and assessment of development impacts and implementation of assessment results in practice. Our primary aim was to secure the best possible efficiency of human resources training and thus support the strategy of our organization. We have expected that after attending the training our colleagues will be able to play the role of consultants better and that they will cooperate with our internal clients effectively. …
One part of the program was implementation of internal projects within the VÚB group for various target groups, during which our training specialists had an opportunity to consult their methods with the trainer. The training conducted in this manner secured a more consistent impact of the development than would have been secured by the mere training. The trainer focused not only on mediating new pieces of knowledge and competences but also on transferring these new skills into practice. We perceive cooperation with Develor as highly professional and recommend it for acquisition of systematic and permanent impact on development of employees and managers.”
„Selling generic products on highly competitive market demands an intelligent approach. As many other generic pharmaceutical companies it was Zentiva’s dream: satisfied customers’ needs, high - end affordable product, and the best human resources. Insights Discovery has made it true. Develor’s tool has helped Zentiva medical and sales representatives to go to extraordinary lengths to assist company clients. Insights Discovery transformed our employees’ sensitivity for customer needs into passion for customer service exceptional quality.”
Based on positive experience with DEVELOR Hungary and the discussions with the general manager and HR manager at the COLAS group in Slovakia we had decided to start the cooperation in training and development at our employees in 2013. During our 2 year cooperation we have implemented two key projects - series of workshops “Safety Attitude“ for our site managers and the talent development program ‘Leadership Academy.“ On top of these programs we also implemented the presentation skills development program for the management team.
We perceive our cooperation with DEVELOR positively and we can recommend their service and approach to other companies In Slovakia. We consider DEVELOR‘s biggest benefit their ability to transform out requirements into quality training program and at the same time focus the attention and accent on the priorities at the company and its business goals.