What if our customer approaches us, because he wants to use his existing product or has a complaint or wants to maintain his equipment? Can we turn this classical customer care or service situation into a sales opportunity? Of course, yes! The course provides a practical answer on the how.
THE TRANSACTIONAL CROSS-SELLING COURSE focuses on these frequent situations. Whether during a transaction in a bank, a complaint in a telecom showroom, or a scheduled maintenance in an automotive dealership, the opportunity can be exploited by the right attitude and behaviour.
THE COURSE EXPLAINS the winning sales methods and communication techniques from the customer’ point of view; and builds a solid logical process of communication, in which the customer’s mindset is gradually shifted from not having a need into a desire to purchase a new product or service.
WITH PRACTICAL APPROACHES and client-specific situational exercises participants will become conscious of how to guide the customer in a direction, which results in higher turnover, and more importantly in a higher level customer satisfaction.
By the end of the program participants will be able to turn a classical service situation into a sales opportunity, follow through that opportunity and cross-sell additional products, at the same time increasing customer satisfaction.
Principles of Sales
Potential follow-up courses
- On-the-job coaching
- Negotiation Skills courses
- Sales Prospecting course
"At the Hungarian Siemens group a Talent Program has been introduced with the utmost support from the top management.
We have selected Develor Consulting for the implementation of the first phase of the Talent program as a result of an open tendering process.
The first phase of the Talent program was complemented with a Development Center (DC) so that we would have further information - other than the result of the performance appraisal results - for the compilation of the individual developmental plans for our talents. The challenge for us and for Develor Consulting was not only to deliver a high quality DC, but it was also
- to define tasks that would measure their talents according to the global Siemens competence system,
- DC observers would be able to objectively evaluate the talents’ competences based on the noted behavior and the same criteria
- to have as much information as possible by the end of DC that can be utilized for the individual plans
The course designer group and consultants of Develor Consulting Ltd. provided an excellent system in assessing our talents. Both in the preparatory phase of tasks and in making Siemens competences measurable, and during the DC itself and in giving feedbacks they have been customer oriented, flexible and professional in carrying out their tasks.
They implemented a high quality diagnostics methodology, which provided a result that exceeded our expectations."
"On the basis of our now two-year long relationship with Develor, I would describe the company using the following two attributes: professionalism and partnership. Professionalism: well-prepared and credible trainers offering excellent support in arranging various events. Partnership: Joint cooperation in specifying the necessary steps to be taken."
Based on positive experience with DEVELOR Hungary and the discussions with the general manager and HR manager at the COLAS group in Slovakia we had decided to start the cooperation in training and development at our employees in 2013. During our 2 year cooperation we have implemented two key projects - series of workshops “Safety Attitude“ for our site managers and the talent development program ‘Leadership Academy.“ On top of these programs we also implemented the presentation skills development program for the management team.
We perceive our cooperation with DEVELOR positively and we can recommend their service and approach to other companies In Slovakia. We consider DEVELOR‘s biggest benefit their ability to transform out requirements into quality training program and at the same time focus the attention and accent on the priorities at the company and its business goals.
"The cooperation between Robert Bosch Elektronika Kft. and Develor Zrt. (as well as its legal predecessor, Door Training CE Kft.) has existed since 2003. In the past 10 years we have trusted Develor and its trainers with the delivery of the following training programs: Mastershift Management program, Insights Discovery © - Personal efficiency, Conscious Communication, Presentation Skills. One of the outstanding programs is the Mastershift Management program, where 110 Shift Managers and approx. 30 Foremen participated. The success of the program is proven by the enthusiastic participation of our colleagues, the prominent evaluation, and the efficiency of the training, meaning the successful application of the acquired knowledge. During the 3rd module team coaching was integrated into the program, and through processing the individual cases our colleagues became committed to improvement and to applying new solutions in their own fields. Trainers are credited for always delivering tailor-made training programs with innovative elements following a thorough diagnosis, thus passing on that practical knowledge and attitude to our colleagues that make them successful in their work."
“After various trainings carried out by several companies I was wandering whether this would again be wasted time, a training for training, whether it will bring anything to its attendants. I had a feeling that it is often difficult to apply the provided information or use it in the real work. This is also why it was always difficult for me to decide whether I will attend a training and spend time there. However, after attending trainings of Develor I must confirm that they belonged to those, which in my opinion enriched and developed employees' view of themselves, their colleagues and business partners and also positively affected their work habits. Apart from the training's content, the trainer also constitutes a very important part of the training. Develor proved to be good in this as well. Simply said it did not disappoint us."
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."